📭 Bot Not Forwarding Messages – How to Troubleshoot

📭 Bot Not Forwarding Messages – How to Troubleshoot

If you notice that the bot isn’t forwarding messages as expected, don’t worry — this guide will walk you through the common causes and how to resolve them quickly.

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🛠️ Step 1: Review All Active Filters and Rules

Before assuming there’s a bug, it’s important to check if the issue is caused by any filtering or automation features you’ve enabled.

Please carefully review the following:

✅ Blacklist

Blocks messages containing specific keywords, usernames, or content types.

➡️ Check if the message being blocked contains any blacklisted items.

✅ Whitelist

Allows the bot to forward only messages that match certain criteria.

➡️ Make sure the source of your message is on the allowed list.

✅ Filters

Filters can restrict message types such as:

• Only text

• Only media (photos/videos)

• Only forwarded messages

➡️ Ensure the filter settings are not too restrictive.

✅ Cleaner

Automatically deletes certain messages after they’re received.

➡️ This could remove messages before they are forwarded.

✅ Rules (Custom Conditions)

You may have defined rules that unknowingly exclude certain message types or sources.

➡️ Disable all rules temporarily to test if they are the cause.

✅ Other Active Tasks

Check whether other forwarding tasks are working properly.

➡️ If all tasks are failing, the issue may be global (e.g. network, bot permissions, or system-wide settings).

✅ Source Group or Channel Type

If your source chat is a large group or big channel, it may behave differently due to Telegram or Discord limitations.

➡️ In such cases, try enabling Debug Mode in the app or web version to see detailed logs and message handling behavior.

⚠️ Pro Tip: If you’re not sure which filter is causing the issue, try disabling all filters and rules. Then test if the bot works normally again.

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🧪 Step 2: Simulate the Problem in a New Test Setup

If the issue persists even with all filters and rules disabled, please help us investigate further by creating a new, clean test environment.

🔧 What You Need to Do:

1. Create a New Source Channel

• You can make it private and empty — just for testing.

2. Create a New Target Channel

• Set it to public or private — either is fine.

3. Setup a new Task Forward

Create a simple forwarding task from Telegram Channel Source to the Telegram Channel Target.

📝How To Create Task Auto Forward ?

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📤 Step 3: Share the Following Info with Admin

Once you’ve set up the test environment, please send the following:

• 👤 Your AutoForward UserID

• 🔗 Invitation link to the Telegram channel source and target

• 🔗 GRANT ACCESS AS ADMIN TO SUPPORT FIX BUG

You can send this information directly to the admin via our support contact.

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🧑‍💻 Step 4: Admin Will Help Troubleshoot

Once we receive your test setup and links, our team will:

• Verify bot connectivity

• Reproduce the issue

• Help identify the root cause

• Guide you through the fix (or apply it directly)

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❓ Need Help?

If you need assistance during setup or have questions, don’t hesitate to contact our support team. We’re here to make sure your bot runs smoothly!