# What should you do if you encounter problems with Auto Forward Messages?

**During use, problems may arise from missing config, incorrect syntax, not forwarding,not replace, etc... and you need support.**

Please follow the following steps to quickly fix the problem

1. **CREATE CHANNEL SOURCE A AND CHANNEL TARGET B**
2. **CREATE TASK CHANNEL A AND FORWARD TO B CHANNEL AND SIMULATE THE PROBLEMS**
3. **Get Your UserID of Auto Forward AND  SEND UserID AND LINK INVITE TO  YOUR CHANNEL SOURCE AND TARGET, GRANT ACCESS FOR ADMIN SUPPORT FIX BUG**

<figure><img src="/files/aE6sM1hjCSgLWWo9dDtT" alt=""><figcaption></figcaption></figure>

#### **Why do customers need to recreate tasks and simulate tasks?**&#x20;

This is necessary so as not to affect your running tasks and systems. Dev will test your task through the development environment instead of live. This is also a way for customers to review whether their task creation process and configuration are correct.

{% embed url="<https://youtu.be/OKn0SMJ5USA>" %}


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